Problem with student user account

Hi,

I have a student for whom I cannot change a password.   I've tried both ways:  by prompting and by manually changing.  In both cases, I get kicked into the "captcha" screen, and typing password and captcha never works to get me past this point. For some reason, his account only works on a single computer, which at the moment is not working.  It's very strange.  

I tried clearing all browser data, but that didn't seem to work either. 

Any ideas of what to do?  The student is 1/2 way through a project, so creating a new account isn't really an option.  And he hasn't shared it yet, so I can't access it to download as an .sb2 file.

Thanks for any help with this.

Richard Smyth
rsmyth@stonehamschools.org