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Teacher Account - CSV Uploaded Passwords Are Not Working

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3 replies [Last post]
Tim Telep
Member
Hi All,

I recently created a class in my Scratch teacher account and uploaded 97 student user names and passwords via CSV files. I then tested several student accounts, and in each case Scratch says the password is incorrect.  The passwords in the uploaded CSV files each had seven characters - a combination of letters and numbers, and the minimum number is six, so I don't think that is the problem.

If I enter a student's account and change the password manually, the account will log in. I hope there is a more efficient workaround to resolve this issue. It is not practical to enter 97 accounts and change each password manually. This is especially daunting in that I have another class to create that will have 120 students. 

I'd appreciate any suggestions and insights the ScratchEd community might have.

Thanks!

Tim
Replies
Christan Balch
Member
Hi Tim. Might you please send a message to help@scratch.mit.edu so we can look into what is going on? Since we will need to ask you account information, it is best not to do so publicly. Thank you!
Yasushi Hamada
Member
Hi, Tim.

Actuially I got same problem, too.
And My event will be tomorrow! 

Yassi
 
Christan Balch
Member
Hi Yasushi. Will you also send a message to help@scratch.mit.edu about the situation? Thanks!